Tarika Support

We're here to help you every step of the way.

Welcome to our Support Center! Have a question or need assistance? Fill out the form below, and our dedicated team will promptly address your concerns.
Trouble Priority Response Time 9:00 AM – 6:00 PM Weekdays Response Time 9:00 AM – 5:30 PM Weekends/Holidays
Service not available (all users and functions unavailable. Ex: Server down).* 1 Remote within 1 hour Remote within 2 hours
Significant degradation of service (large number of users or business critical functions affected).* 2 Remote within 2-4 hours Remote within 4-6 hours
Small/ Limited degradation of service (limited number of users or functions affected, business process can continue).* 3 Remote within 24 hours Remote within 48 hours
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